After calling your customer service number today and speaking with Olivia my issue was resolved on the spot, my hubby will be in tomorrow to purchase the part required and my solar will be back up and running in no time at all. The knowledge and service that I received from Olivia was fantastic, she deserves a big congratulations for having such a wonderful polite and friendly phone manner especially seeing as she was the first point of contact and the fact that there was no need to pass on my call to another department was very impressive. Great company, great product and great customer service I could not be happier. Thank you!
Bianca Fitzpatrick, Doreen VIC, Solar Pool Heating
Just a quick note to let you know we are very happy with our dealings with your company. The guys who did the install were great and we are very happy with the product. Thanks again for your help, and the speed in which you worked.
Damien Clarke, Kiama Downs NSW, Solar Pool Heating
As per our phone conversation today, I’d like to provide some feedback on Kraig’s installation.
I must admit, I am a bit fussy when it comes to tradies working on our home (having been a bit disappointed with workmanship in the past), but I cannot fault Kraig’s installation of our solar heating system last week.
Kraig messaged me the day before to confirm start time, and he arrived on time. Kraig was both professional and courteous whilst on site, and was also happy to answer the many questions asked by our 6yr old son. The location for the solar pump & controller is constrained, and working around existing pool equipment is difficult, but Kraig completed the job to a very high standard and I am really pleased with how tidy everything looks.
Kraig also made sure I understood how the collector would be laid out on the roof before he started, and in consultation we agreed on the final layout. Once again, I am very pleased with how tidy the collector looks – on the black roof tiles, it blends in really well.
Julian Wiggins, Gumdale QLD, Solar Pool Heating
We received excellent outcomes from Supreme Heating when they fair quoted and installed our replacement solar mat. From our initial phone inquiry the company patiently discussed fully and clearly what was recommended and how the installation process would work. The actual installation went on time and with minimum disruption to us. It is worth noting that it is their own high quality engineered and pre-built products that are installed by their own trained and highly efficient plumbing technicians. This meant that the construction phase on our property was most efficient. Once installed the plumbers also demonstrated and adjusted our solar system sequencing to have their product work effectively with our existing pool pumps and equipment. Obviously we highly recommend their product and services.
Allen Hicks, Brighton VIC, Solar Pool Heating
I just wanted to say thanks and mention that the young man who came out to fix our pool solar heating last week was amazing. He not only addressed the problem we mentioned but checked all joins and found other leaks, and the side wall brackets were replaced also. He explained everything clearly and his manners were faultless. You’re lucky to have someone like him on your team.
Deb Kiefel, Ringwood North VIC, Solar Pool Heating
Thank you Bree. Your time this afternoon was fantastic. It’s nice to know there are still companies out there who offer genuine service!! You are a huge asset to the business. I will be recommending you to anytime who will listen.
Nicky Hill, Wangaratta VIC, Solar Pool Heating
I was very impressed with the level of professionalism shown by Michael and his team. He went above and beyond to ensure the works were carried out as agreed on the day and his team left my backyard in pristine condition. I will definitely be recommending Michael and his team to my friends.
MN Jasa, Diamond Creek, VIC, Solar Pool Heating
I just wanted to express my appreciation on the excellent installation of the solar heating that was carried out at my place yesterday on behalf of Integrated Pools. The workers were very professional and were the only contractors that have arrived on time and introduced themselves to us. Corey explained what they would be doing and assured me it will be sufficient to heat up the pool. Their workmanship is excellent and they completed the task in a day.
I was very impressed with the workers yesterday and thought I should let you know.
Please pass on my appreciation for a good job to them.
Arthur Hatzindinas, Mill Park VIC, Solar Pool Heating
We had our pool solar heating system installed the other day and I just wanted to say thanks for a great job. The young guy you sent out was very professional and very particular about his work which is reassuring when something like that is sitting on your roof.
He happily answered any questions I had. Please pass on my thanks to him.
I would happily recommend your company in the future.
Chris Debrincat, Cairnlea VIC, Solar Pool Heating
Supreme Heating, under its Western Australian agent, Craig Doncon, recently completed the installation of a solar thermal hot water system on the roof of the Goldfield Oasis Leisure Centre using commercial Heatseeker Plus matting material. The brief called for a solar water heating system capable of generating 1,000kWh per year thermal energy for heating water in a ten lane Olympic pool and supplementary leisure pool.
The works were carried out expeditiously and with minimal issues. Craig and his team worked very cooperatively with our staff on site and our consultant to ensure minimal disruption to operations at the centre. Furthermore, Craig was very helpful in assisting us with our requested variation to reposition and redesign the solar matting layout so that we could optimize the simultaneous installation of a roof mounted solar PV system. We also engaged Craig and his team to install roof access and a walkway system for both of theses solar installations and that was also completed successfully.
The early results of the solar water heating installation, based on recordings from the month of February 2013, indicate that the savings in gas consumption has exceeded the expectations outlined at project inception. A couple of minor teething issues experienced during the first month have been actioned by Craig in a timely and professional manner.
I would not hesitate to recommend Craig and the Supreme Heating team for future such projects.
A.D. Chisholm, City of Kalgoorlie-Boulder WA, Solar Pool Heating
Just a quick note of thanks for the guys that set up the solar for us. Very happy with their punctuality, attitude and most importantly their workmanship. They were great guys and worked pretty hard in the sun to complete our job. After two weeks, the pool is now back as it was, with new plumbing and a new controller.
Please pass on our thanks to your guys.
A happy customer.
Terry Swan, Wantirna South VIC, Solar Pool Heating
Please pass this onto the boss! I just wanted to say how helpful Bree has been on the two occasions I have called. She has always helped me out over the phone and solved my problems and when I had to have a new sensor cord posted out, I received it the next day.
She is an asset to your business. It is not often these days that someone goes out of their way to ensure things work! I will definitely recommend Supreme Heating to my friends.
Karen Clark, Eltham North VIC, Solar Pool Heating
I just want to let you know that your men did a fantastic job at my place. They were very pleasant, professional and hardworking throughout. The job was very well done, clean and of high standard.
The heating is working very well. Some heat does go upstairs – enough not to feel cold, whereas downstairs it’s just perfect. No noise, warm and even heat. I’m glad I opted for this sort of heating, and even happier that you were willing to do it so quickly.
Well done, Vito – to you and your team. Excellent! The neighbours are getting curious, and I will definitely be recommending your company to them if they are seriously thinking of hydronic heating (or solar heating for a pool!)
Ben Dhanaraj, Lower Templestowe VIC, Hydronic Heating
We just wanted to thank you and your crew for an outstanding job. You should be very proud of your team. They are the most polite, professional and efficient tradesmen we have ever had in our house (with renovations we have had a few).
The job went like clock work and we are now luxuriating in our toasty house. Rod says it is too hot. We turned the bedroom one down and he is now happy (I had it up on 5).
We will gladly encourage hydronic heating and recommend you to any and all who are interested
Annie & Rod Merton, Rosanna VIC, Hydronic Heating
I was very pleased with the honesty and professionalism shown by your quoting system for repairing our ancient solar heating system. The other quote advised replacing the whole system – at considerably greater expense. We were also impressed with the professionalism shown by your team that did the work, the quality of the work done and the after sales phone advice that has saved us even more money on other aspects of our pool that needed attention.
Robert Disney, Glenfield NSW, Solar Pool Heating
I would like to congratulate you on your great customer service, the politeness of the front desk and the helpfulness of Joe in helping me rectify a problem with our solar pool heating, digital controller. What he said was the problem was spot on and I was easily able to fix it. We are looking forward to an early swimming season again (I love my solar!). What a pleasant encounter with your company and keep up the good work.
Lynn Tadzik, Westleigh NSW, Solar Pool Heating
The guys were very knowledgeable, helpful and friendly. Please pass on my thanks.
Andrew Harris, Melton, VIC, Solar Pool Heating
I am so happy with my decision to go solar and have passed your name on to many people
Jayne Kelly, Harcourt VIC, Solar Pool Heating
I just wanted to say how happy we are with the conventional solar heating system you installed recently. The temperature reached 32°C last Sunday and has continued to reach 29°C all this week. It’s the first time I’ve been in the pool in 2 years (previously always too cold) and the water temperature was brilliantly warm … yeah!
Thank you again for the professionalism and fantastic service.
Mark Ostenried, St. Kilda VIC, Solar Pool Heating
Mr. Craig Doncon, Western Australian Distributor for Supreme Heating, recently installed a Heatseeker Plus Commercial Solar System at Raventhorpe swimming pool.
I wish to take this opportunity to acknowledge the professional service provided by Mr. Doncon and his dedicated commitment to the project. The installation was completed to budget and is working most effectively.
It is heartening to see that in this day and age there are still reliable, efficient tradesmen available. I have no hesitation in recommending Mr. Doncon.
Pascoe Durtanovich, Shire of Ravensthorpe WA, Solar Pool Heating
I would like to say thanks and complement James on what a great job he has done with the solar pool heating installation. I know the space left by the pool installers on the slab for all the pumping & filtration equipment was not great, but James has managed to fit in the solar pump and pipe work.
The job has been finished really well with clean pipe work and not a single scrap of waste left behind. Other than the fact there is now a solar heating system installed, you would not know that someone had been here yesterday!
It is obvious by even the little things that James takes great pride in his work.
Thanks for a great job. We look forward to enjoying many years of extended swimming pleasure thanks to our Supreme Heating solar pool heating.
Rohan Taylor, Kyneton VIC, Solar Pool Heating
I just want to say how impressed I was with your Queensland manager Tony, he found and repaired all the leaks in my solar mat with no fuss.
He even took his runners off after walking on the rubber matting…. so he wouldn’t put footprints on my pavers.
He arrived on time, introduced himself, was very professional, and explained what the problems were and what problems I would expect to have in the future.
I asked him lots of questions and he had no hesitation in answering them for me, he even asked me if I had any other concerns.
I also asked him to quote me for a new system (as he told me how my solar mat will start to emit rubber into the pool as it ages).
Good tradies are very hard to come by, an exceptional one like Tony are rare! He’s an asset to the company.
I will have no hesitation in recommending Supreme Heating to anyone.
Thanks again for your professionalism
Vic Debrincat, Queensland, Solar Pool Heating
I am writing this to say a big thank-you for the professionalism that you and Sean displayed during a recent visit to repair our Solar Hot Water Service for our Pool.
Shaun arrived on time and was very respectful of our property. He quickly fixed the hole in the solar that a Cockatoo had made; and whilst here also fixed the loud noise coming from the system without charging for the latter.
Both my husband and I wanted you to know that your service was exceptional. We will definitely recommend your company to our friends and acquaintances.
Joy and Thomas Coverdale, Wonga Park VIC, Solar Pool Heating